Terms and conditions

Last updated September 14, 2026

Who you are buying from

Email theteam@handbidet.store for product questions or order help. Include your order reference if you have one. We aim to reply within 24 hours.

International call center: +66 98 391 3877.

Our company

Bidet Company America is a division of Caruso Consulting Co Ltd. Company registration (Thailand): 0765554000332.

US administration office: 205 Detroit Street, Denver, CO 80206, United States.

Registered address: Suite 2, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.

These are administration addresses. Contact us for return instructions before sending any goods.

Orders and prices

Prices are in US dollars. Check the selected product, shape, pack size, quantity, delivery details and final total before payment. An order confirmation acknowledges your order. If an item becomes unavailable or a material listing error affects it, we will contact you and arrange correction or a refund as appropriate.

Payment

Card and PayPal payments are processed through the payment provider. Do not send payment-card information by email. We use the order details needed to process payment, fulfilment and customer support.

Shipping, cancellations and returns

The shipping policy and returns policy form part of these terms. Read the 15-day voluntary return window, return requirements and applicable cancellation and handling fees before ordering.

Product fit and installation

Check exact measurements and model specifications. Fitted bidets need appropriate plumbing and backflow protection; electric products need the correct supply and safe bathroom electrical installation. Obtain qualified advice before fitting. Do not modify the product or use it outside its stated purpose.

Website use

Use the website lawfully. Do not misuse checkout, attempt unauthorised access or submit another person’s details without permission. Product photography may show surrounding accessories that are not included.

Applicable rights

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable US federal or state consumer law.