Refunds and returns

Contact theteam@handbidet.store before returning a product. For an unresolved return issue, email caseresolution@customersupport.care.

Order cancellations

Contact support within 12 hours if you need to cancel or change your order. Orders can be cancelled before packing and shipping begin. No cancellation or processing penalty applies. Contact us promptly if there is a delivery problem.

Voluntary returns

Contact us within 15 days of delivery to request a return. Keep the original packaging and proof of purchase, and contact support for the return address before posting. For change-of-mind returns, you pay return postage and original shipping charges are not refunded. No handling deduction applies. Applicable consumer rights remain unaffected.

Purchases from third-party retailers must be returned through that retailer.

Refund processing

Eligible refunds are processed 24–48 hours after the returned item is received. Refunds go to the original payment method, or store credit if you request it. Your payment provider may take additional time to show the refund.

Damaged, incorrect or missing goods

Contact us promptly with your order reference and a description of the problem. Include photos where useful so we can arrange the appropriate remedy.

Your legal rights

This voluntary policy does not exclude or limit rights that cannot lawfully be excluded under applicable federal or state law. For shipping delays, see our shipping policy.