{
  "shipping": {
    "title": "Shipping and delivery",
    "content": "Shipping and delivery Last updated September 14, 2026 Delivery charges All prices are in USD. Standard shipping is free when the goods total is $50 or more after discounts. Below $50, standard shipping is $22. Delivery estimates Our current US and Canada estimate is 5–7 days plus 24–48 hours for order handling and processing. Times vary by location. Contact us before ordering for delivery to another country or for a time-sensitive requirement. Checkout offers one delivery service. For a time-sensitive order, contact our team before purchasing to check timing for your destination. Tracking and separate packages A tracking number is emailed once your order ships. Items in the same purchase may be sent in separate packages. Shipping delays If we cannot ship within the promised time, we will notify you and offer the choice of accepting the revised timing or cancelling the unshipped order for a prompt refund. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule . Delivery problems Contact support promptly if tracking shows an issue, the order is missing or the delivery address needs correcting. Include your order reference.",
    "url": "https://handbidet.store/shipping/"
  },
  "refunds-and-returns": {
    "title": "Refunds and returns",
    "content": "Refunds and returns Last updated September 14, 2026 Contact theteam@handbidet.store before returning a product. For an unresolved return issue, email caseresolution@customersupport.care . Order cancellations Contact us within 12 hours if you need to cancel or change a paid order. Orders can be cancelled before packing and shipping start. Our voluntary cancellation policy includes a 12.5% service and processing fee. This fee does not apply where a full refund is required by law, including a qualifying cancellation because we cannot ship on time. Voluntary returns You may request a return within 15 days of the original purchase. Keep the original packaging and your receipt or order confirmation. Purchases from third-party retailers cannot be returned through this store. For change-of-mind returns, including an incorrect size, no longer needing the item or finding a different price, a $45 per-order handling deduction applies. You pay return shipping to the original dispatch warehouse. Original handling and shipping charges are not included in the voluntary refund. Contact us first for eligibility and the correct return address. Refund processing Eligible refunds are processed 24–48 hours after the returned item is received. Refunds go to the original payment method, or store credit if you request it. Your payment provider may take additional time to show the refund. Damaged, incorrect or missing goods Contact us promptly with your order reference and a description of the problem. Include photos where useful. We will assess the issue and arrange the appropriate remedy. The voluntary-return deductions above do not limit remedies for faulty, incorrect or undelivered goods under applicable law. Your legal rights This voluntary policy does not exclude or limit rights that cannot lawfully be excluded under applicable federal or state law. For shipping delays, see our shipping policy .",
    "url": "https://handbidet.store/refunds-and-returns/"
  },
  "privacy-policy": {
    "title": "Privacy policy",
    "content": "Privacy policy Last updated September 14, 2026 Who handles your information Caruso Consulting Co Ltd, trading as Bidet Company America, handles personal information used to operate this store. Contact theteam@handbidet.store with privacy questions or requests. Information we collect When you order or contact us, we receive information such as your name, email, phone number, delivery address, order items and correspondence. Payment providers handle your payment credentials. Basic connection and security logs may include an IP address, browser details and the pages requested. How we use it We use information to fulfil orders, provide tracking and support, process returns, prevent fraud, maintain service security and meet legal and accounting obligations. Service providers and international handling Information needed for those purposes is shared with payment processors, shipping and fulfilment providers, email services and website hosting or order-storage providers. Our company is based in Thailand and providers may process information in other countries. We do not sell your personal information. Retention and your choices We retain information as needed for the order, support, security and legal obligations. You may ask to access, correct or delete your information, subject to applicable law and required retention. We may need to verify your identity before acting on a request. Cookies and browser storage Essential browser storage remembers your cart and delivery selection. Optional analytics, where enabled, require your cookie choice. See the cookie policy . Security and children We use reasonable safeguards to protect information. This store is intended for adult purchasers. Contact us if you believe a child has provided personal information.",
    "url": "https://handbidet.store/privacy-policy/"
  },
  "terms-and-conditions": {
    "title": "Terms and conditions",
    "content": "Terms and conditions Last updated September 14, 2026 Who you are buying from Email theteam@handbidet.store for product questions or order help. Include your order reference if you have one. We aim to reply within 24 hours. International call center: +66 98 391 3877 . Our company Bidet Company America is a division of Caruso Consulting Co Ltd. Company registration (Thailand): 0765554000332. US administration office: 205 Detroit Street, Denver, CO 80206, United States. Registered address: Suite 2, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses. Contact us for return instructions before sending any goods. Orders and prices Prices are in US dollars. Check the selected product, shape, pack size, quantity, delivery details and final total before payment. An order confirmation acknowledges your order. If an item becomes unavailable or a material listing error affects it, we will contact you and arrange correction or a refund as appropriate. Payment Card and PayPal payments are processed through the payment provider. Do not send payment-card information by email. We use the order details needed to process payment, fulfilment and customer support. Shipping, cancellations and returns The shipping policy and returns policy form part of these terms. Read the 15-day voluntary return window, return requirements and applicable cancellation and handling fees before ordering. Product fit and installation Check exact measurements and model specifications. Fitted bidets need appropriate plumbing and backflow protection; electric products need the correct supply and safe bathroom electrical installation. Obtain qualified advice before fitting. Do not modify the product or use it outside its stated purpose. Website use Use the website lawfully. Do not misuse checkout, attempt unauthorised access or submit another person’s details without permission. Product photography may show surrounding accessories that are not included. Applicable rights Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable US federal or state consumer law.",
    "url": "https://handbidet.store/terms-and-conditions/"
  },
  "cookie-policy": {
    "title": "Cookie policy",
    "content": "Cookie policy Last updated September 14, 2026 Essential browser storage keeps your shopping cart and delivery preferences between page visits. Checkout providers may use cookies needed to process a payment securely. Optional analytics, when enabled, help measure website use and load only after consent. Use the cookie settings link in the footer to change an available consent choice. You can also clear stored site data through your browser settings; this may clear your cart. For questions about personal information, read our privacy policy or contact support.",
    "url": "https://handbidet.store/cookie-policy/"
  },
  "limited-liability-indemnity": {
    "title": "Limited liability and indemnity",
    "content": "Limited liability and indemnity Last updated September 14, 2026 Use products only for their intended purpose, following their supplied instructions. Check compatibility and obtain qualified installation advice for water-connected or electrical products. To the extent permitted by applicable law, we are not responsible for loss caused by misuse, unauthorised modification, unsuitable installation or failure to follow product instructions. This does not remove responsibility where the law does not allow it to be excluded. You are responsible for loss caused by your unlawful misuse of this website, to the extent permitted by law. Nothing on this page limits non-excludable consumer rights or remedies for goods that are faulty, incorrectly supplied or not as described. Contact support about an incident or product concern before continuing to use the item.",
    "url": "https://handbidet.store/limited-liability-indemnity/"
  },
  "disclaimer": {
    "title": "Product and website information",
    "content": "Product and website information Last updated September 14, 2026 Our bathroom products are sold for everyday hygiene and comfort. They are not sold to diagnose, treat or prevent medical conditions. General buying guides compare types of products and do not establish the specifications of every item in our shop. Check the exact product page, selected option and supplied instructions before ordering or fitting. Plumbing, backflow and bathroom electrical requirements depend on your property and location. A qualified installer should check them. Do not infer compatibility from a photograph or another model. Contact us if a product detail is unclear. Nothing in this disclaimer limits rights that applicable consumer law does not allow us to exclude.",
    "url": "https://handbidet.store/disclaimer/"
  }
}